How do I return?

• We are happy to issue a store credit.
• Enter your order number and email address in the fields above and click Start.
• Follow the instructions and select the items you want to return.
• You will get a confirmation email with the shipping guidelines once the return request is approved.

What items are returnable?

You can return your items within 7 days of receipt of your shipment. If 7 days have gone by since your purchase, unfortunately we can’t offer you a store credit. Priss diligently inspects all items before shipping; therefore, damaged merchandise is unlikely. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.

• They must be in original condition
• For clothing, unwashed and unworn
• In the original packaging along with attached hangtags

Free gifts or promotional items are not returnable! 

Several additional types of goods are exempt from being returned. Sale items, bodysuits, lingerie, masks and filters, swim-wear, white items, accessories, and shoes may not be returned.

Are there any charges for return?

• There are no charges for return
• Original shipping charges are non-refundable
• You are responsible for the charges of the return shipping, which will be deducted from your credit or exchange

How soon will I get my refund?

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.