What is QuadPay?
QuadPay’s payment platform gives shoppers the choice to pay for their purchases via 4 simple, interest-free installments. QuadPay is a platform built for shoppers, that empowers them to buy now, pay over time and avoid interest repayments.
What is the benefit of using QuadPay?
QuadPay’s payment platform gives customers the choice to pay for their purchases via 4 simple, interest-free installments. By using QuadPay, you will only be paying 25% of your order on day one, with 0% interest.
How do I use QuadPay?
You can sign up during the checkout process - just choose QuadPay as the payment method. Once you provide the needed information, you will know if you are approved instantly.
Who can use QuadPay?
In order to have an account with QuadPay, you must:
- Live in the U.S.
- Be at least 18 years old
- Have a valid and verifiable mobile number
- Use a U.S. credit or debit card to make a purchase
Are there any fees associated with QuadPay?
Quadpay offers interest-free installment payment plans.
The only types of fees that customers using QuadPay Checkout may be charged currently are late fees, as provided in our terms of service, subject to future amendments. Note that certain merchants may assess their own fees for users who use QuadPay Checkout on their sites.
To be compliant with all states, we have updated our policy on late fees. Because of this, if your order is late, you may incur an initial late fee of $5, $7 or $10 depending on your state of residence.
There may be a cap on the amount in late fee(s) that we assess. Please see the our terms and conditions for more information.
If your order is assessed a late fee, please pay your installment. Requests to refund the late fee(s) can be considered pursuant to current QuadPay fee waiver policies only after the relevant installment has been paid.
You can visit the Customer Portal or to check your order or installment status, update your payment info, and make a payment.
What information do I need to provide QuadPay?
For initial sign up you only need to provide your date of birth, mobile number, and either a debit or credit card. After that, only your mobile number is needed to make a purchase through QuadPay. QuadPay is completely secure.
Is there a hard credit check?
No. QuadPay never performs a hard credit check on a customer and there is no impact on a customer’s credit rating by using QuadPay.
When is my first payment due?
Your first payment is due at the time of your purchase. The next three payments are bi-weekly over a 6 week period.
Can I pay the balance of my installments early?
Of course. Just log into QuadPay's Customer Portal and choose the order you wish to pay early.
How do refunds work?
As soon as QuadPay is notified of the return, our customers are refunded the amount they’ve paid to-date and QuadPay cancels all future payments.
My order did not go through, but it appears my card was charged. Why?
When an attempt at a purchase is made you will see that pending charge sit there. If the purchase is successful, the charge will go through after 1 business day. If the purchase is not successful and you did not receive an order confirmation, then the charge will be removed from the account after 1 business day.
Who can I contact for additional support about QuadPay?
For any additional questions about your payments, issues with your account, or general inquiries about QuadPay, you may contact firstname.lastname@example.org.