Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a store credit.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including label and hang tag.
We understand that items may not fit and that you may need a different size. In the event that a different size is needed, you may mail your item back, after approval and receive a store credit to place a new order for the correct size.
Several types of goods are exempt from being returned. Sale items, bodysuits, and lingerie may not be returned.
Additional non-returnable items:
- Masks and filters
- White items
To start a Store Credit request, access the Returns Portal here.
Please do not send your purchase back to Priss before prompting a request within the Returns Portal.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit or exchange (defective items only).
If you are approved, then your store credit or exchange will be processed, and you will be emailed additional detail.
Only regular priced items may be given a store credit, unfortunately sale items do not apply.
Shipping costs are non-refundable.
A shipping label will be provided upon approval. You will be responsible for paying for your own shipping costs for returning your item, as return label costs will be deducted from original purchase amount and reflected by the store credit.
We are not responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. Please track your package using the supplied tracking number in your confirmation email.